Welcome to Betterwaves Enterprise (“we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our website https://betterwavesbn.com (the “Site”), operated via Shopify.

By accessing our Site or making a purchase, you agree to be bound by these Terms. If you do not agree, please do not use our services.

1. Eligibility & Use

By using this Site, you confirm that you are at least 18 years old or have permission from a parent or legal guardian. You agree not to use our products or Site for any unlawful or unauthorised purpose.

2. Products & Information Accuracy

We offer beauty, personal care, and related consumer products.

• We strive to display accurate product descriptions, images, pricing, and availability.
• Colours, packaging, and appearance may vary slightly due to lighting, screen settings, or supplier changes.
• We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

3. Orders & Payments

• All prices are listed in Brunei Dollars (BND) unless otherwise stated.
• Payment must be made in full at checkout using available payment methods.
• Orders are considered confirmed only after successful payment.
• We reserve the right to cancel or limit quantities of any order, including suspected fraudulent or duplicate orders.

4. Delivery & Self-Pickup

Delivery

• Delivery fees (if applicable) will be displayed at checkout.
• Estimated delivery times are provided for reference only and are not guaranteed.
• Once an order has been dispatched, we are not responsible for delays caused by third-party couriers.

Self-Pickup

• Self-pickup is available at selected locations and times shown during checkout or communicated via confirmation message.
• Customers will be notified when their order is ready for pickup.
• Orders must be collected within the stated pickup period.
• Uncollected orders may be cancelled or restocked at our discretion.

5. Returns, Refunds & Exchanges

Due to hygiene and safety reasons:

• All personal care, cosmetic, and hygiene products are non-returnable and non-refundable, unless received damaged or incorrect.
• Issues must be reported within 48 hours of receiving the order, with clear photos and order details.
• Approved refunds or replacements will be processed on a case-by-case basis via the original payment method or store credit.

6. Promotions & Discount Codes

• Discount codes and promotions cannot be combined unless stated otherwise.
• All promotions are subject to availability and may be changed or withdrawn without prior notice.
• Free shipping or special offers apply only when eligibility criteria are met at checkout.

7. Product Use & Health Disclaimer

• Our products are for general consumer use only.
• Results may vary depending on individual skin, hair, or health conditions.
• Always read product labels and usage instructions before use.
• Discontinue use if irritation occurs and seek medical advice if necessary.
• We are not responsible for adverse reactions resulting from misuse or undisclosed allergies.

8. Intellectual Property

All content on this Site — including logos, images, product names, text, and designs — is the property of Better Waves BN and may not be copied, distributed, or used without our written permission.

9. User Reviews & Content

By submitting reviews, feedback, or content:

• You grant us the right to use, reproduce, and display such content for marketing or promotional purposes.
• Content must not be false, offensive, misleading, or infringe on third-party rights.

10. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products.
• Our total liability shall not exceed the amount paid for the product(s) purchased.

11. Third-Party Services

Our Site uses third-party platforms, including Shopify and payment gateways. We are not responsible for disruptions or errors caused by third-party services.

12. Privacy Policy

Your use of the Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

13. Changes to These Terms

We reserve the right to update these Terms at any time. Changes take effect immediately upon posting. Continued use of the Site constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Brunei Darussalam.

15. Contact Information

For questions or concerns regarding these Terms, please contact us at:

BetterWaves Enterprise
Email: sales@betterwavesbn.com
Phone/WhatsApp: +673 8192011
Website: https://betterwavesbn.com