This Shipping & Pickup Policy outlines how orders placed on https://betterwavesbn.com are processed, delivered, or collected.

1. Order Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During promotions, sales, or high-volume periods, processing times may be slightly longer.

2. Delivery

• Delivery is available within Brunei Darussalam.
• Delivery fees (if applicable) will be calculated and displayed at checkout.
• Estimated delivery timeframes are provided for reference only and are not guaranteed.
• Once an order has been handed over to a third-party courier, delivery timelines are outside of our control.

3. Courier & Delivery Issues

• We are not responsible for delays caused by:
  - Courier service disruptions
  - Weather conditions
  - Incorrect or incomplete address details provided by the customer
  
• Failed deliveries due to incorrect address or unavailable recipient may incur additional delivery charges.

4. Self-Pickup

• Self-pickup is available at selected locations and times shown at checkout or communicated after order confirmation.
• Customers will be notified when their order is ready for collection.
• Orders must be collected within the stated pickup period.
• Uncollected orders may be cancelled or restocked at our discretion.

5. Shipping Fees

• Shipping fees are non-refundable once an order has been dispatched.
• Any free shipping promotions apply only when eligibility criteria are met at checkout.

6. Order Tracking

• Tracking details will be provided where available.
• Some local courier services may not offer real-time tracking.

7. Incorrect Shipping Information

• Customers are responsible for ensuring delivery details are accurate at checkout.
• We are not liable for lost or delayed orders due to incorrect or incomplete shipping information.

8. Damaged Packages

• If your package arrives visibly damaged, please contact us within 48 hours with photos of the packaging and items.
• Claims made after 48 hours may not be eligible for replacement or refund.

9. Policy Updates

We reserve the right to update this Shipping & Pickup Policy at any time. Updates take effect immediately upon posting on our website.

10. Contact Us

For shipping or pickup enquiries, please contact:

BetterWaves Enterprise
Email: sales@betterwavesbn.com
Phone/WhatsApp: +673 8192011
Website: https://betterwavesbn.com