At Betterwaves Enterprise, customer satisfaction is important to us. Please read this Returns & Refund Policy carefully before making a purchase.

1. All Sales Are Final (Hygiene Policy)

Due to hygiene, safety, and quality control reasons:

• All personal care, cosmetic, and hygiene products are non-returnable and non-refundable once sold.
• This applies to both delivery and self-pickup orders.
  

We strongly encourage customers to review product descriptions and ingredients carefully before placing an order.

2. Damaged, Defective, or Incorrect Items

We will provide a replacement or refund only if:

• You receive a damaged, defective, or incorrect item, and
• You notify us within 48 hours of receiving or collecting your order.

How to report an issue

Please contact us with:

• Your order number
• Clear photos or videos of the issue
• A brief description of the problem

BetterWaves Enterprise
Email: sales@betterwavesbn.com
Phone/WhatsApp: +673 8192011
Website: https://betterwavesbn.com

Failure to report within 48 hours may result in the request being declined.

3. Pickup Orders

For self-pickup orders:

• Customers are advised to check their items at the point of collection.
• Issues identified after leaving the pickup location must still be reported within 48 hours.
• Uncollected orders may be cancelled or restocked at our discretion.

4. Refund Method

• Approved refunds will be processed using the original payment method where possible.
• In some cases, refunds may be issued as store credit.
• Shipping fees (if any) are non-refundable.

Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

5. Exchanges

• Exchanges are not available for personal care and hygiene products.
• Replacements may be offered only for approved damaged or incorrect items.

6. Sale Items & Promotions

• Items purchased during promotions, discounts, or clearance sales are final sale and not eligible for refund or exchange unless damaged or incorrect.

7. Order Cancellations

• Orders cannot be cancelled once payment has been successfully processed.
• If cancellation is approved before fulfillment, refunds will be issued at our discretion.

8. Allergies & Reactions Disclaimer

• We are not responsible for allergic reactions or sensitivities.
• Customers are advised to check ingredient lists before purchase.
• Refunds will not be provided for adverse reactions.

9. Policy Updates

We reserve the right to modify this Returns & Refund Policy at any time. Updates take effect immediately upon posting on our website.

10. Contact Us

For any questions regarding returns or refunds, please contact:

BetterWaves Enterprise
Email: sales@betterwavesbn.com
Phone/WhatsApp: +673 8192011
Website: https://betterwavesbn.com