Shipping policy
Last updated: 6 January 2026
This Shipping & Pickup Policy outlines how orders placed on https://betterwavesbn.com are processed, delivered, or collected.
1. Order Processing Time
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Orders are typically processed within 1–3 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
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During promotions, sales, or high-volume periods, processing times may be slightly longer.
2. Delivery
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Delivery is available within Brunei Darussalam.
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Delivery fees (if applicable) will be calculated and displayed at checkout.
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Estimated delivery timeframes are provided for reference only and are not guaranteed.
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Once an order has been handed over to a third-party courier, delivery timelines are outside of our control.
3. Courier & Delivery Issues
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We are not responsible for delays caused by:
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Courier service disruptions
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Weather conditions
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Incorrect or incomplete address details provided by the customer
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Failed deliveries due to incorrect address or unavailable recipient may incur additional delivery charges.
4. Self-Pickup
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Self-pickup is available at selected locations and times shown at checkout or communicated after order confirmation.
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Customers will be notified when their order is ready for collection.
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Orders must be collected within the stated pickup period.
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Uncollected orders may be cancelled or restocked at our discretion.
5. Shipping Fees
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Shipping fees are non-refundable once an order has been dispatched.
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Any free shipping promotions apply only when eligibility criteria are met at checkout.
6. Order Tracking
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Tracking details will be provided where available.
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Some local courier services may not offer real-time tracking.
7. Incorrect Shipping Information
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Customers are responsible for ensuring delivery details are accurate at checkout.
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We are not liable for lost or delayed orders due to incorrect or incomplete shipping information.
8. Damaged Packages
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If your package arrives visibly damaged, please contact us within 48 hours with photos of the packaging and items.
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Claims made after 48 hours may not be eligible for replacement or refund.
9. Policy Updates
We reserve the right to update this Shipping & Pickup Policy at any time. Updates take effect immediately upon posting on our website.
10. Contact Us
For shipping or pickup enquiries, please contact:
BetterWaves Enterprise
Email: sales@betterwavesbn.com
Phone/WhatsApp: +673 8192011
Website: https://betterwavesbn.com